Value-Based Crisis Management in Islamic Boarding School: A Model for Restoring Public Trust and Institutional Resilience

Nadya Fitri, Syaiful Kiram, Erik Junaedi, Hanif Firdaus

Abstract


Research in crisis management has predominantly focused on corporate and secular organizations, providing a limited understanding of how Islamic educational institutions manage crises and restore public trust. This study examines crisis typologies, crisis management strategies, and the role of religious values in crisis governance at Pondok Pesantren Darul Amin in Southeast Aceh. A qualitative case study approach was employed, with data collected through in-depth interviews with pesantren leaders, teachers, parents, and complemented by document analysis. The findings reveal three interconnected crisis typologies: internal crises that escalate into the public sphere; perception-based crises that are amplified through digital media; and structural crises that arise from changing societal expectations. Crisis responses are implemented through transparent communication, corrective actions, institutional learning, and the integration of the values of amanah, taqwa, ikhlas, and ukhuwah. This study proposes a Value-Based Crisis Management Model, demonstrating that religious values can function as strategic governance mechanisms that shape crisis responses, trust restoration, and institutional resilience. This extends the scope of conventional, communication-centered crisis management frameworks.

Keywords


Crisis Communication; Islamic Boarding School; Public Trust; Institutional Resilience; Amanah-Based Leadership

Full Text:

PDF

References


Aldrich, D. P., & Meyer, M. A. (2015). Social Capital and Community Resilience. American Behavioral Scientist, 59(2), 254–269. https://doi.org/10.1177/0002764214550299

Alserhan, B. A. (2017). The Principles of Islamic Marketing (1st ed.). Routledge. https://doi.org/10.4324/9781351145688

Anderson, A. A., Yeo, S. K., Brossard, D., Scheufele, D. A., & Xenos, M. A. (2018). Toxic Talk: How Online Incivility Can Undermine Perceptions of Media. International Journal of Public Opinion Research, 30(1), 156–168. https://doi.org/10.1093/ijpor/edw022

Azra, A. (2012). Pendidikan Islam: Tradisi dan Modernisasi di tengah Tantangan Milenium III. Fajar Interpratama Mandiri.

Bachmann, R., Gillespie, N., & Priem, R. (2015). Repairing Trust in Organizations and Institutions: Toward a Conceptual Framework. Organization Studies, 36(9), 1123–1142. https://doi.org/10.1177/0170840615599334

Beekun, R. I., & Badawi, J. (1999). Leadership: An Islamic Perspective. Beltsville, MD: Amana Publishers.

Ben-Ner, A., Putterman, L., & Ren, T. (2011). Lavish Returns on Cheap Talk: Two-way Communication in Trust Games. The Journal of Socio-Economics, 40(1), 1–13. https://doi.org/10.1016/j.socec.2010.09.009

Benoit, W. L. (2014). Accounts, Excuses, and Apologies, Second Edition: Image Repair Theory and Research. SUNY Press. https://doi.org/10.1515/9781438454009

Brinkmann, S., & Kvale, S. (2015). InterViews: Learning the Craft of Qualitative Research Interviewing (3rd ed.). Sage.

Caled, D., & Silva, M. J. (2022). Digital Media and Misinformation: An Outlook on Multidisciplinary Strategies Against Manipulation. Journal of Computational Social Science, 5(1), 123–159. https://doi.org/10.1007/s42001-021-00118-8

Choi, J., Robinson, S., Ruddle, T., & Fister, A. (2025). Restoring Public Trust After a Data Breach Crisis: Reputational Response Strategies for Government, For‐Profit, and Nonprofit Organizations. Risk, Hazards & Crisis in Public Policy, 16(3), e70026. https://doi.org/10.1002/rhc3.70026

Christensen, L. T., & Cornelissen, J. (2015). Organizational Transparency as Myth and Metaphor. European Journal of Social Theory, 18(2), 132–149. https://doi.org/10.1177/1368431014555256

Coombs, W. T. (2007). Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory. Corporate Reputation Review, 10(3), 163–176. https://doi.org/10.1057/palgrave.crr.1550049

Coombs, W. T. (2023). Ongoing Crisis Communication: Planning, Managing, and Responding (Sixth Edition). SAGE Publications, Inc.

Creswell, J. W., & Creswell, J. D. (2023). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (6th ed.). SAGE.

Dhofier, Z. (2011). Tradisi Pesantren: Studi Pandangan Hidup Kyai dan Visinya Mengenai Masa Depan Indonesia (Cet. 8 rev). LP3ES.

Dusuki, A. W. (2008). Understanding the Objectives of Islamic Banking: A Survey of Stakeholders’ Perspectives. International Journal of Islamic and Middle Eastern Finance and Management, 1(2), 132–148. https://doi.org/10.1108/17538390810880982

Eller, D. (2016). Expanding Public Sector Communications: Moving beyond Public Affairs to Facilitate Collaborative Public Relations. GSTF Journal on Media & Communications, 3(1), 5. https://doi.org/10.7603/s40874-016-0005-9

Gafur, A., Abdullah, R., & Adawiyah, R. (2021). Akuntabilitas Berbasis Amanah Pada Pondok Pesantren. Jurnal Akuntansi Multiparadigma, 12(1). https://doi.org/10.21776/ub.jamal.2021.12.1.06

Hassan, A., & Harahap, S. S. (2010). Exploring Corporate Social Responsibility Disclosure: The Case of Islamic Banks. International Journal of Islamic and Middle Eastern Finance and Management, 3(3), 203–227. https://doi.org/10.1108/17538391011072417

Heim, I., Laker, B., & Tabaeifard, S. J. (2026). Responsible leadership: A systematic literature review, theoretical framework, and future research directions. Journal of Business Research, 203, 115801. https://doi.org/10.1016/j.jbusres.2025.115801

Isa’di, M., Wijaya, A., & Sholihin, A. B. (2025). The Trust Paradox In Islamic Boarding Schools: Weak Accountability, Strong Transparency And Responsibility. LEX LOCALIS, 23(10).

Isbah, M. F. (2020). Pesantren in the Changing Indonesian Context: History and Current Developments. QIJIS (Qudus International Journal of Islamic Studies), 8(1), 65. https://doi.org/10.21043/qijis.v8i1.5629

Jin, Y., Van Der Meer, T. G. L. A., Lee, Y.-I., & Lu, X. (2020). The Effects of Corrective Communication and Employee Backup on the Effectiveness of Fighting Crisis Misinformation. Public Relations Review, 46(3), 101910. https://doi.org/10.1016/j.pubrev.2020.101910

Kementerian PPPA. (2026). SIMFONI-PPA. https://kekerasan.kemenpppa.go.id/ringkasan

Komnas Perempuan. (2025). Memastikan Ketidakberulangan Kekerasan Seksual di Perguruan Tinggi. Komisi Nasional Anti Kekerasan Terhadap Perempuan. https://komnasperempuan.go.id/siaran-pers-detail/siaran-pers-komnas-perempuan-merespons-kasus-kekerasan-seksual-di-perguruan-tinggi

Lee, S. Y. (2020). Stealing Thunder as a Crisis Communication Strategy in the Digital Age. Business Horizons, 63(6), 801–810. https://doi.org/10.1016/j.bushor.2020.07.006

Lee, Y., & Li, J. Q. (2021). The Role of Communication Transparency and Organizational Trust in Publics’ Perceptions, Attitudes and Social Distancing Behaviour: A Case Study of the COVID-19 Outbreak. Journal of Contingencies and Crisis Management, 29(4), 368–384. https://doi.org/10.1111/1468-5973.12354

Lincoln, Y. S., Guba, E. G., & Pilotta, J. J. (1985). Naturalistic Inquiry. International Journal of Intercultural Relations, 9(4), 438–439. https://doi.org/10.1016/0147-1767(85)90062-8

Lukens-Bull, R. A. (2005). A Peaceful Jihad: Negotiating Identity and Modernity in Muslim Java (1st ed). Palgrave Macmillan.

Madison, K., Holt, D. T., Kellermanns, F. W., & Ranft, A. L. (2016). Viewing Family Firm Behavior and Governance Through the Lens of Agency and Stewardship Theories. Family Business Review, 29(1), 65–93. https://doi.org/10.1177/0894486515594292

Mastuhu. (1994). Dinamika Sistem Pendidikan Pesantren: Suatu Kajian Tentang Unsur dan Nilai Sistem Pendidikan Pesantren. INIS.

McNamara, A. (2021). Crisis Management in Higher Education in the Time of Covid-19: The Case of Actor Training. Education Sciences, 11(3), 132. https://doi.org/10.3390/educsci11030132

Miao, Q., Ahmad, J., & Villadsen, A. R. (2025). Shaping the Crisis Management‐Public Administration Nexus: A Systematic Review and Future Research Agenda. Review of Policy Research, 43(2), e70039. https://doi.org/10.1111/ropr.70039

Miles, M. B., Huberman, A. M., & Saldaña, J. (2014). Qualitative Data Analysis: A Methods Sourcebook (Third edition). SAGE Publications, Inc.

Nisbet, M. C., & Kotcher, J. E. (2009). A Two-Step Flow of Influence?: Opinion-Leader Campaigns on Climate Change. Science Communication, 30(3), 328–354. https://doi.org/10.1177/1075547008328797

Nurkhin, A., Rohman, A., & Prabowo, T. J. W. (2024). Accountability of Pondok Pesantren: A Systematic Literature Review. Cogent Business & Management, 11(1), 2332503. https://doi.org/10.1080/23311975.2024.2332503

Patton, M. Q. (2015). Qualitative Research & Evaluation Methods: Integrating Theory and Practice (Fourth edition). SAGE Publications, Inc.

Schnackenberg, A. K., & Tomlinson, E. C. (2016). Organizational Transparency: A New Perspective on Managing Trust in Organization-Stakeholder Relationships. Journal of Management, 42(7), 1784–1810. https://doi.org/10.1177/0149206314525202

Schnackenberg, A. K., Tomlinson, E., & Coen, C. (2021). The Dimensional Structure of Transparency: A Construct Validation of Transparency as Disclosure, Clarity, and Accuracy in Organizations. Human Relations, 74(10), 1628–1660. https://doi.org/10.1177/0018726720933317

Sharma, K., Schoorman, F. D., & Ballinger, G. A. (2022). How Can It Be Made Right Again? A Review of Trust Repair Research. Journal of Management, 49(1), 363–399. https://doi.org/10.1177/01492063221089897

Sun, Z. (2025). Reactive Management of University Reputation During the COVID Crisis: Governance and the Control of Public Narratives in Chinese Higher Education. Higher Education Policy, 38(2), 294–313. https://doi.org/10.1057/s41307-023-00338-9

Tachkova, E. R., & Coombs, W. T. (2022). Communicating in Extreme Crises: Lessons from the Edge (1st ed.). Routledge. https://doi.org/10.4324/9781003094661

Tan, C. (2014). Islamic Education and Indoctrination: The Case in Indonesia (First issue in paperback). Routledge, Taylor & Francis Group.

Visave, J., & Aldrich, D. P. (2025). The Role of Social Capital in Strengthening Community Resilience Against Floods: A Case Study of Mumbai, India. Climate Risk Management, 47, 100685. https://doi.org/10.1016/j.crm.2024.100685

Vosoughi, S., Roy, D., & Aral, S. (2018). The Spread of True and False News Online. Science, 359(6380), 1146–1151. https://doi.org/10.1126/science.aap9559

Yin, R. K. (2018). Case Study Research and Applications: Design and Methods (Sixth edition). SAGE.




DOI: http://dx.doi.org/10.21043/quality.v14i1.37188

Refbacks

  • There are currently no refbacks.


Copyright (c) 2026 QUALITY

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

togel toto

slot gacor

slot

dayak777